Shipping and Refund Policy

Dr. Martin 30-Day Satisfaction Guarantee

At Dr. Martin, we stand behind the quality of our products and value your satisfaction. We are proud to offer a 30-day money-back guarantee for your purchases. If, for any reason, you're not completely satisfied with your Dr. Martin purchase, you're welcome to return it for a refund or exchange within 30 days of purchase.


Eligibility for Returns and Exchanges

While we're committed to ensuring your satisfaction, there are a few instances where returns are not possible:

  • Items not in their original condition, or those damaged or missing parts not due to our error.

Return Process

To initiate a return, please contact our Customer Experience Team. Note that returns without prior communication, or those marked as “Returned to Sender,” may not be properly processed. Please do not send your purchase back to the manufacturer.

Refunds and Exchanges

Refunds will be processed upon receipt and inspection of the returned item. We will notify you of the approval or rejection of your refund. 

Shipping for Returns

In certain circumstances you will be responsible for your own shipping costs, which are non-refundable.

Contact Us

Our Customer Experience Team is here to assist with any issues and guide you through the return process. Some returns may qualify for a prepaid label. For further assistance, please contact us at